Overview
Start with the problem type and the stage where it occurs rather than changing many settings at once. Gather evidence, then confirm the handling scope with WAFGO.
Domains, DNS and certificates
Check domain control, origin details, DNS targets and certificates before onboarding. For access issues, distinguish stale DNS, certificate mismatch and origin connection failures.
Caching and content updates
Record the path, expected content and actual response, including relevant queries, cookies or version changes. Keep comparable samples from the origin and delivery entry.
Protection and access control
For suspected false positives, provide sanitized legitimate requests and rule context. For attack symptoms, record timing and business impact and use the service's agreed escalation channel.
Plans, billing and content reports
Usage and quote questions need regions, volume and service scope; content reports need exact URLs and verifiable evidence. The website form prepares an email draft rather than automatically creating a ticket or sending it.